OTRS（开源工单请求系统）是一个基于Web的服务台和故障单系统，使企业能够管理客户服务。它为企业提供了一个集中的平台来管理其所有服务请求，具有票证创建、跟踪、升级和报告等功能。
OTRS（开源工单请求系统）是一个基于Web的服务台和故障单系统，使企业能够管理客户服务。它为企业提供了一个集中的平台来管理其所有服务请求，具有票证创建、跟踪、升级和报告等功能。
在 Ubuntu 22.04 LTS Jammy Jellyfish 上安装 OTRS
第 1 步。首先，通过在终端中运行以下命令，确保所有系统软件包都是最新的。apt
<span class="pln">sudo apt update sudo apt upgrade sudo apt install perl libdbd</span><span class="pun">-</span><span class="pln">mysql</span><span class="pun">-</span><span class="pln">perl libtimedate</span><span class="pun">-</span><span class="pln">perl libnet</span><span class="pun">-</span><span class="pln">dns</span><span class="pun">-</span><span class="pln">perl libnet</span><span class="pun">-</span><span class="pln">ldap</span><span class="pun">-</span><span class="pln">perl libio</span><span class="pun">-</span><span class="pln">socket</span><span class="pun">-</span><span class="pln">ssl</span><span class="pun">-</span><span class="pln">perl libpdf</span><span class="pun">-</span><span class="pln">api2</span><span class="pun">-</span><span class="pln">perl libdbd</span><span class="pun">-</span><span class="pln">mysql</span><span class="pun">-</span><span class="pln">perl libcrypt</span><span class="pun">-</span><span class="pln">eksblowfish</span><span class="pun">-</span><span class="pln">perl libyaml</span><span class="pun">-</span><span class="pln">perl libmodule</span><span class="pun">-</span><span class="pln">pluggable</span><span class="pun">-</span><span class="pln">perl libtemplate</span><span class="pun">-</span><span class="pln">perl libdatetime</span><span class="pun">-</span><span class="pln">perl libdatetime</span><span class="pun">-</span><span class="pln">timezone</span><span class="pun">-</span><span class="pln">perl libdatetime</span><span class="pun">-</span><span class="pln">perl libyaml</span><span class="pun">-</span><span class="pln">libyaml</span><span class="pun">-</span><span class="pln">perl</span>
第 2 步。安装 Apache HTTP 服务器。
默认情况下，Apache 在 Ubuntu 22.04 基础存储库上可用。现在运行以下命令，将最新版本的 Apache 安装到您的 Ubuntu 系统中：
<span class="pln">sudo apt install apache2</span>
成功安装后，启用 Apache（在系统启动时自动启动）、启动并使用以下命令验证状态：
<span class="pln">sudo systemctl enable apache2 sudo systemctl start apache2 sudo systemctl status apache2</span>
您可以使用以下命令确认 Apache2 版本：
<span class="pln">apache2 </span><span class="pun">-</span><span class="pln">v</span>
现在我们使用Apache设置了一个简单防火墙（UFW），以允许在HTTP和HTTPS的默认Web端口上进行公共访问：
<span class="pln">sudo ufw allow </span><span class="typ">OpenSSH</span><span class="pln"> sudo ufw allow </span><span class="str">'Apache Full'</span><span class="pln"> sudo ufw enable</span>
有关安装 Apache 的其他资源，请阅读下面的帖子：
- 如何在 Ubuntu Linux √ 上安装 Apache。
第 3 步。安装 MariaDB。
默认情况下，MariaDB 在 Ubuntu 22.04 基本存储库上可用。现在运行以下命令将最新版本的MariaDB安装到您的Ubuntu系统中：
<span class="pln">sudo apt install mariadb</span><span class="pun">-</span><span class="pln">server mariadb</span><span class="pun">-</span><span class="pln">client</span>
成功安装后，启用MariaDB（在系统启动时自动启动），启动并使用以下命令验证状态：
<span class="pln">sudo systemctl enable mariadb sudo systemctl start mariadb sudo systemctl status mariadb</span>
确认安装并检查已安装的 MariaDB 构建版本：
<span class="pln">mariadb </span><span class="pun">--</span><span class="pln">version</span>
默认情况下，MariaDB 未强化。您可以使用脚本保护 MariaDB。您应该仔细阅读并在每个步骤下方仔细阅读，这将设置root密码，删除匿名用户，禁止远程root登录，并删除测试数据库和对安全MariaDB的访问权限：mysql_secure_installation
<span class="pln">mysql_secure_installation</span>
像这样配置它：
<span class="pun">-</span> <span class="typ">Set</span><span class="pln"> root password</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y </span><span class="pun">-</span> <span class="typ">Remove</span><span class="pln"> anonymous users</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y </span><span class="pun">-</span> <span class="typ">Disallow</span><span class="pln"> root login remotely</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y </span><span class="pun">-</span> <span class="typ">Remove</span><span class="pln"> test database </span><span class="kwd">and</span><span class="pln"> access to it</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y </span><span class="pun">-</span> <span class="typ">Reload</span><span class="pln"> privilege tables now</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y</span>
接下来，我们需要登录MariaDB控制台并为OTRS创建一个数据库。运行以下命令：
<span class="pln">mysql </span><span class="pun">-</span><span class="pln">u root </span><span class="pun">-</span><span class="pln">p</span>
这将提示您输入密码，因此请输入您的MariaDB root密码并按Enter键。登录到数据库服务器后，您需要为OTRS安装创建一个数据库：
<span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span><span class="pln"> CREATE DATABASE otrs</span><span class="pun">;</span> <span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span><span class="pln"> GRANT ALL ON otrs</span><span class="pun">.*</span><span class="pln"> TO </span><span class="str">'otrs'</span><span class="pun">@</span><span class="str">'localhost'</span><span class="pln"> IDENTIFIED BY </span><span class="str">'otrspassword'</span><span class="pun">;</span> <span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span><span class="pln"> FLUSH PRIVILEGES</span><span class="pun">;</span> <span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span><span class="pln"> QUIT</span><span class="pun">;</span>
有关安装 MariaDB 的其他资源，请阅读以下帖子：
- 如何在 Ubuntu Linux √ 上安装 MariaDB
第 4 步。创建一个OTRS用户。
首先，使用以下命令创建一个专用用户来运行OTRS：
<span class="pln">useradd </span><span class="pun">-</span><span class="pln">r </span><span class="pun">-</span><span class="pln">m </span><span class="pun">-</span><span class="pln">d </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs </span><span class="pun">-</span><span class="pln">c </span><span class="str">"OTRS User"</span><span class="pln"> otrs usermod </span><span class="pun">-</span><span class="pln">aG www</span><span class="pun">-</span><span class="pln">data otrs</span>
第5步。在 Ubuntu 22.04 上安装 OTRS（开源故障单系统）。
默认情况下，OTRS在Ubuntu 22.04基础存储库上不可用。现在运行以下命令，将最新版本的OTRS下载到您的Ubuntu系统：
<span class="pln">wget https</span><span class="pun">:</span><span class="com">//otrscommunityedition.com/download/otrs-community-edition-6.0.38.tar.gz</span>
接下来，解压缩下载的文件：
<span class="pln">tar xvfz otrs</span><span class="pun">-</span><span class="pln">community</span><span class="pun">-</span><span class="pln">edition</span><span class="pun">-</span><span class="lit">6.0</span><span class="pun">.</span><span class="lit">38.tar</span><span class="pun">.</span><span class="pln">gz </span><span class="pun">-</span><span class="pln">C </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs </span><span class="pun">--</span><span class="pln">strip</span><span class="pun">-</span><span class="pln">components</span><span class="pun">=</span><span class="lit">1</span>
将目录的所有权更改为 Web 服务器用户：
<span class="pln">chown </span><span class="pun">-</span><span class="pln">R otrs</span><span class="pun">:</span><span class="pln">otrs </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs</span>
接下来，使用以下命令检查所有必需的 Perl 模块：
<span class="pln">perl </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">/</span><span class="pln">bin</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">.</span><span class="typ">CheckModules</span><span class="pun">.</span><span class="pln">pl</span>
输出：
<span class="pln">o </span><span class="typ">Apache</span><span class="pun">::</span><span class="pln">DBI</span><span class="pun">......................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">12</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Apache2</span><span class="pun">::</span><span class="typ">Reload</span><span class="pun">..................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v0</span><span class="pun">.</span><span class="lit">13</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Archive</span><span class="pun">::</span><span class="typ">Tar</span><span class="pun">.....................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">36</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Archive</span><span class="pun">::</span><span class="typ">Zip</span><span class="pun">.....................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">68</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Crypt</span><span class="pun">::</span><span class="typ">Eksblowfish</span><span class="pun">::</span><span class="typ">Bcrypt</span><span class="pun">.......</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v0</span><span class="pun">.</span><span class="lit">009</span><span class="pun">)</span><span class="pln">
o CSS</span><span class="pun">::</span><span class="typ">Minifier</span><span class="pun">::</span><span class="pln">XS</span><span class="pun">................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v0</span><span class="pun">.</span><span class="lit">11</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Date</span><span class="pun">::</span><span class="typ">Format</span><span class="pun">.....................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">24</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">DateTime</span><span class="pun">.........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">54</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">DateTime</span><span class="pun">::</span><span class="typ">TimeZone</span><span class="pun">.............</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">47</span><span class="pun">)</span><span class="pln">
o DBI</span><span class="pun">..............................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">643</span><span class="pun">)</span><span class="pln">
o DBD</span><span class="pun">::</span><span class="pln">mysql</span><span class="pun">.......................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v4</span><span class="pun">.</span><span class="lit">050</span><span class="pun">)</span><span class="pln">
o DBD</span><span class="pun">::</span><span class="pln">ODBC</span><span class="pun">........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">61</span><span class="pun">)</span><span class="pln">
o DBD</span><span class="pun">::</span><span class="typ">Oracle</span><span class="pun">......................</span><span class="typ">Not</span><span class="pln"> installed</span><span class="pun">!</span> <span class="pun">(</span><span class="pln">optional </span><span class="pun">-</span> <span class="typ">Required</span><span class="pln"> to connect to a </span><span class="typ">Oracle</span><span class="pln"> database</span><span class="pun">.)</span><span class="pln">
o DBD</span><span class="pun">::</span><span class="typ">Pg</span><span class="pun">..........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v3</span><span class="pun">.</span><span class="lit">14.2</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Digest</span><span class="pun">::</span><span class="pln">SHA</span><span class="pun">......................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v6</span><span class="pun">.</span><span class="lit">02</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Encode</span><span class="pun">::</span><span class="typ">HanExtra</span><span class="pun">.................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v0</span><span class="pun">.</span><span class="lit">23</span><span class="pun">)</span><span class="pln">
o IO</span><span class="pun">::</span><span class="typ">Socket</span><span class="pun">::</span><span class="pln">SSL</span><span class="pun">..................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">069</span><span class="pun">)</span><span class="pln">
o JSON</span><span class="pun">::</span><span class="pln">XS</span><span class="pun">.........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v4</span><span class="pun">.</span><span class="lit">03</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">JavaScript</span><span class="pun">::</span><span class="typ">Minifier</span><span class="pun">::</span><span class="pln">XS</span><span class="pun">.........</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v0</span><span class="pun">.</span><span class="lit">13</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">List</span><span class="pun">::</span><span class="typ">Util</span><span class="pun">::</span><span class="pln">XS</span><span class="pun">...................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">55</span><span class="pun">)</span><span class="pln">
o LWP</span><span class="pun">::</span><span class="typ">UserAgent</span><span class="pun">...................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v6</span><span class="pun">.</span><span class="lit">64</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Mail</span><span class="pun">::</span><span class="typ">IMAPClient</span><span class="pun">.................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v3</span><span class="pun">.</span><span class="lit">42</span><span class="pun">)</span><span class="pln">
o IO</span><span class="pun">::</span><span class="typ">Socket</span><span class="pun">::</span><span class="pln">SSL</span><span class="pun">................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">069</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Authen</span><span class="pun">::</span><span class="pln">SASL</span><span class="pun">...................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">16</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Authen</span><span class="pun">::</span><span class="pln">NTLM</span><span class="pun">...................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">09</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">ModPerl</span><span class="pun">::</span><span class="typ">Util</span><span class="pun">....................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">000011</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Moo</span><span class="pun">..............................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">004004</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Net</span><span class="pun">::</span><span class="pln">DNS</span><span class="pun">.........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">29</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Net</span><span class="pun">::</span><span class="pln">LDAP</span><span class="pun">........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v0</span><span class="pun">.</span><span class="lit">68</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Net</span><span class="pun">::</span><span class="pln">SMTP</span><span class="pun">........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v3</span><span class="pun">.</span><span class="lit">11</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Template</span><span class="pun">.........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">27</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Template</span><span class="pun">::</span><span class="typ">Stash</span><span class="pun">::</span><span class="pln">XS</span><span class="pun">..............</span><span class="pln">ok </span><span class="pun">(</span><span class="kwd">undef</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Text</span><span class="pun">::</span><span class="pln">CSV_XS</span><span class="pun">.....................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">45</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Time</span><span class="pun">::</span><span class="typ">HiRes</span><span class="pun">......................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">9764</span><span class="pun">)</span><span class="pln">
o </span><span class="typ">Unicode</span><span class="pun">::</span><span class="typ">Collate</span><span class="pun">.................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">27</span><span class="pun">)</span><span class="pln">
o XML</span><span class="pun">::</span><span class="typ">LibXML</span><span class="pun">......................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">0134</span><span class="pun">)</span><span class="pln">
o XML</span><span class="pun">::</span><span class="typ">LibXSLT</span><span class="pun">.....................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v1</span><span class="pun">.</span><span class="lit">99</span><span class="pun">)</span><span class="pln">
o XML</span><span class="pun">::</span><span class="typ">Parser</span><span class="pun">......................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v2</span><span class="pun">.</span><span class="lit">46</span><span class="pun">)</span><span class="pln">
o YAML</span><span class="pun">::</span><span class="pln">XS</span><span class="pun">.........................</span><span class="pln">ok </span><span class="pun">(</span><span class="pln">v0</span><span class="pun">.</span><span class="lit">82</span><span class="pun">)</span>
之后，使用以下命令重命名OTRS配置文件：
<span class="pln">cp </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">/</span><span class="typ">Kernel</span><span class="pun">/</span><span class="typ">Config</span><span class="pun">.</span><span class="pln">pm</span><span class="pun">{.</span><span class="pln">dist</span><span class="pun">,}</span>
接下来，通过运行以下脚本安装所需的依赖项：
<span class="pln">perl </span><span class="pun">-</span><span class="pln">cw </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">/</span><span class="pln">bin</span><span class="pun">/</span><span class="pln">cgi</span><span class="pun">-</span><span class="pln">bin</span><span class="pun">/</span><span class="pln">index</span><span class="pun">.</span><span class="pln">pl perl </span><span class="pun">-</span><span class="pln">cw </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">/</span><span class="pln">bin</span><span class="pun">/</span><span class="pln">cgi</span><span class="pun">-</span><span class="pln">bin</span><span class="pun">/</span><span class="pln">customer</span><span class="pun">.</span><span class="pln">pl perl </span><span class="pun">-</span><span class="pln">cw </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">/</span><span class="pln">bin</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">.</span><span class="typ">Console</span><span class="pun">.</span><span class="pln">pl perl </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">/</span><span class="pln">bin</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">.</span><span class="typ">SetPermissions</span><span class="pun">.</span><span class="pln">pl</span>
第 6 步。配置阿帕奇。
现在我们需要将OTRS Apache配置文件链接到Apache网页根目录，以便通过Apache为OTRS提供服务。您可以使用以下命令执行此操作：
<span class="pln">ln </span><span class="pun">-</span><span class="pln">s </span><span class="pun">/</span><span class="pln">opt</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">/</span><span class="pln">scripts</span><span class="pun">/</span><span class="pln">apache2</span><span class="pun">-</span><span class="pln">httpd</span><span class="pun">.</span><span class="pln">include</span><span class="pun">.</span><span class="pln">conf </span><span class="pun">/</span><span class="pln">etc</span><span class="pun">/</span><span class="pln">apache2</span><span class="pun">/</span><span class="pln">sites</span><span class="pun">-</span><span class="pln">enabled</span><span class="pun">/</span>
接下来，禁用默认的 Apache 站点，并使用以下命令启用所需的 Apache 模块：
<span class="pln">a2dissite </span><span class="lit">000</span><span class="pun">-</span><span class="kwd">default</span><span class="pun">.</span><span class="pln">conf a2enmod perl version deflate filter headers</span>
之后，使用以下命令修复 Apache 权限：
<span class="str">/opt/</span><span class="pln">otrs</span><span class="pun">/</span><span class="pln">bin</span><span class="pun">/</span><span class="pln">otrs</span><span class="pun">.</span><span class="typ">SetPermissions</span><span class="pun">.</span><span class="pln">pl </span><span class="pun">--</span><span class="pln">web</span><span class="pun">-</span><span class="kwd">group</span><span class="pun">=</span><span class="pln">www</span><span class="pun">-</span><span class="pln">data</span>
最后，重新启动 Apache Web 服务器，以便进行更改：
<span class="pln">sudo systemctl restart apache2</span>
步骤 7.访问OTRS网页界面。
安装和设置完成后，现在打开您的网络浏览器并使用URL访问OTRS网络UI。您将被重定向到以下页面：http://your-IP-address/otrs/installer.pl
感谢您使用本教程在 Ubuntu 22.04 LTS Jammy Jellyfish 系统上安装 OTRS（开源故障单系统）。如需其他帮助或有用信息，我们建议您查看OTRS网站。
