如何在 Ubuntu 22.04 LTS 上安装 UVdesk 帮助台系统

UVdesk 是一个强大的帮助台系统，可以帮助企业管理客户支持和沟通。它提供了用于处理客户查询的各种工具，例如电子邮件和票证管理、集成知识库和客户自助服务门户。此外，UVdesk 是完全可定制的，并提供与其他流行商业软件的集成。如何在 Ubuntu 22.04 LTS 上安装 UVdesk 帮助台系统

在 Ubuntu 22.04 LTS Jammy 水母上安装 UVdesk 帮助台系统

第 1 步。首先，通过在终端中运行以下命令，确保所有系统软件包都是最新的。apt

<span class="pln">sudo apt update
sudo apt upgrade
sudo apt install wget apt</span><span class="pun">-</span><span class="pln">transport</span><span class="pun">-</span><span class="pln">https gnupg2</span>

第 2 步。在 Ubuntu 22.04 上安装 LAMP 堆栈。

在开始本教程之前，必须在服务器上安装 LAMP 服务器。如果您没有安装 LAMP 堆栈，您可以按照我们的指南进行操作。

第 3 步。正在安装作曲家。

默认情况下，Composer 在 Ubuntu 22.04 基本存储库上不可用。现在运行以下命令以使用命令下载 Composer 安装程序：wget

<span class="pln">wget </span><span class="pun">-</span><span class="pln">O composer</span><span class="pun">-</span><span class="pln">setup</span><span class="pun">.</span><span class="pln">php https</span><span class="pun">:</span><span class="com">//getcomposer.org/installer</span>

下载完作曲家后，在命令行上执行以下命令，在 Linux Ubuntu 系统上安装和设置作曲家：

<span class="pln">php composer</span><span class="pun">-</span><span class="pln">setup</span><span class="pun">.</span><span class="pln">php </span><span class="pun">--</span><span class="pln">install</span><span class="pun">-</span><span class="pln">dir</span><span class="pun">=</span><span class="str">/usr/</span><span class="kwd">local</span><span class="pun">/</span><span class="pln">bin </span><span class="pun">--</span><span class="pln">filename</span><span class="pun">=</span><span class="pln">composer</span>

确认安装并检查已安装的 Composer 内部版本：

<span class="pln">composer </span><span class="pun">-</span><span class="pln">V</span>

有关安装 Composer 的其他资源，请阅读下面的帖子：

如何在 Ubuntu Linux √ 上安装 Composer

第 4 步。在 Ubuntu 22.04 上安装 UVdesk 帮助台系统。

在 Web 根目录中创建一个名为 UVdesk 的新目录。此目录托管 UVdesk 安装的所有内容：

<span class="pln">sudo mkdir </span><span class="pun">/</span><span class="kwd">var</span><span class="pun">/</span><span class="pln">www</span><span class="pun">/</span><span class="pln">uvdesk
cd </span><span class="pun">/</span><span class="kwd">var</span><span class="pun">/</span><span class="pln">www</span><span class="pun">/</span><span class="pln">uvdesk</span>

授予 UVdesk 目录写入和执行权限：

<span class="pln">sudo chown $USER</span><span class="pun">:</span><span class="pln">$USER </span><span class="pun">/</span><span class="kwd">var</span><span class="pun">/</span><span class="pln">www</span><span class="pun">/</span> <span class="pun">-</span><span class="pln">R</span>

接下来，使用以下命令创建一个名为 UVdesk 的新项目：

<span class="pln">composer clear</span><span class="pun">-</span><span class="pln">cache
composer create</span><span class="pun">-</span><span class="pln">project uvdesk</span><span class="pun">/</span><span class="pln">community</span><span class="pun">-</span><span class="pln">skeleton uvdesk</span><span class="pun">.</span><span class="pln">your</span><span class="pun">-</span><span class="pln">domain</span><span class="pun">.</span><span class="pln">com</span>

第5步。配置 MariaDB。

默认情况下，MariaDB 未强化。您可以使用脚本保护 MariaDB。您应该仔细阅读并在每个步骤下方仔细阅读，这将设置root密码，删除匿名用户，禁止远程root登录，并删除测试数据库和对安全MariaDB的访问权限：mysql_secure_installation

<span class="pln">mysql_secure_installation</span>

像这样配置它：

<span class="pun">-</span> <span class="typ">Set</span><span class="pln"> root password</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y
</span><span class="pun">-</span> <span class="typ">Remove</span><span class="pln"> anonymous users</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y
</span><span class="pun">-</span> <span class="typ">Disallow</span><span class="pln"> root login remotely</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y
</span><span class="pun">-</span> <span class="typ">Remove</span><span class="pln"> test database </span><span class="kwd">and</span><span class="pln"> access to it</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y
</span><span class="pun">-</span> <span class="typ">Reload</span><span class="pln"> privilege tables now</span><span class="pun">?</span> <span class="pun">[</span><span class="pln">Y</span><span class="pun">/</span><span class="pln">n</span><span class="pun">]</span><span class="pln"> y</span>

接下来，我们需要登录到 MariaDB 控制台并为 UVdesk 创建一个数据库。运行以下命令：

<span class="pln">mysql </span><span class="pun">-</span><span class="pln">u root </span><span class="pun">-</span><span class="pln">p</span>

这将提示您输入密码，因此请输入您的MariaDB root密码并按Enter键。登录到数据库服务器后，您需要为UVdesk安装创建一个数据库：

<span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span><span class="pln"> CREATE DATABASE uvdeskdb</span><span class="pun">;</span>
<span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span><span class="pln"> CREATE USER </span><span class="str">'uvdesk'</span><span class="pun">@</span><span class="str">'localhost'</span><span class="pln"> IDENTIFIED BY </span><span class="str">'Your-Strong-Passwd'</span><span class="pun">;</span>
<span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span><span class="pln"> GRANT ALL PRIVILEGES ON uvdeskdb</span><span class="pun">.*</span><span class="pln"> TO </span><span class="str">'uvdesk'</span><span class="pun">@</span><span class="str">'localhost'</span><span class="pun">;</span>
<span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span><span class="pln"> FLUSH PRIVILEGES</span><span class="pun">;</span>
<span class="typ">MariaDB</span> <span class="pun">[(</span><span class="pln">none</span><span class="pun">)]></span> <span class="kwd">exit</span><span class="pun">;</span>

第 6 步。配置 Apache 虚拟主机。

现在为 UVdesk 创建虚拟主机配置文件：

<span class="pln">sudo nano </span><span class="pun">/</span><span class="pln">etc</span><span class="pun">/</span><span class="pln">apache2</span><span class="pun">/</span><span class="pln">sites</span><span class="pun">-</span><span class="pln">available</span><span class="pun">/</span><span class="pln">uvdesk</span><span class="pun">.</span><span class="pln">conf</span>

添加以下文件：

<span class="tag"><VirtualHost</span><span class="pln"> *:80</span><span class="tag">></span><span class="pln">
ServerAdmin admin@yourdomain.com
DocumentRoot /var/www/uvdesk/helpdesk-project/public
ServerName uvdesk.your-domain.com
ServerAlias www.uvdesk.your-domain.com

</span><span class="tag"><Directory</span> <span class="pun">/</span><span class="atn">var</span><span class="pun">/</span><span class="atn">www</span><span class="pun">/</span><span class="atn">uvdesk</span><span class="pun">/</span><span class="atn">helpdesk-project</span><span class="pun">/</span><span class="atn">public</span><span class="tag">/></span><span class="pln">
Options FollowSymLinks
AllowOverride All
Order allow,deny
allow from all
</span><span class="tag"></Directory></span><span class="pln">

ErrorLog /var/log/apache2/uvdesk.your-domain.com.com-error_log
CustomLog /var/log/apache2/uvdesk.your-domain.com-access_log common

</span><span class="tag"></VirtualHost></span>

现在，我们可以重新启动 Apache Web 服务器，以便进行更改：

<span class="pln">sudo a2enmod rewrite
sudo a2ensite uvdesk</span><span class="pun">.</span><span class="pln">conf 
sudo systemctl restart apache2</span><span class="pun">.</span><span class="pln">service</span>

有关安装和管理 Apache 的其他资源，请阅读下面的帖子：

如何在 Ubuntu Linux √ 上安装 Apache。

步骤 7.使用Let’s Encrypt SSL保护UVdesk。

首先，使用以下命令安装 Certbot 客户端：

<span class="pln">sudo apt install certbot python3</span><span class="pun">-</span><span class="pln">certbot</span><span class="pun">-</span><span class="pln">apache2</span>

接下来，按照以下步骤使用Let’s Encrypt获取SSL证书：

<span class="pln">certbot </span><span class="pun">--</span><span class="pln">apache </span><span class="pun">-</span><span class="pln">d uvdesk</span><span class="pun">.</span><span class="pln">your</span><span class="pun">-</span><span class="pln">domain</span><span class="pun">.</span><span class="pln">com</span>

让我们加密证书的有效期为 90 天，强烈建议在证书过期之前续订证书。您可以通过运行以下命令来测试证书的自动续订：

<span class="pln">sudo certbot renew </span><span class="pun">--</span><span class="pln">dry</span><span class="pun">-</span><span class="pln">run</span>

第8步。配置防火墙。

现在我们使用Apache设置了一个简单防火墙（UFW），以允许在HTTP和HTTPS的默认Web端口上进行公共访问：

<span class="pln">sudo ufw allow </span><span class="typ">OpenSSH</span><span class="pln">
sudo ufw allow </span><span class="str">'Apache Full'</span><span class="pln">
sudo ufw enable</span>

第9步。访问 UVdesk 帮助台系统 Web 界面。

成功安装后，现在打开您的网络浏览器并使用 URL 访问 UVdesk Web UI。您将被重定向到以下页面：https://uvdesk.your-domain.com

如何在 Ubuntu 22.04 LTS 上安装 UVdesk 帮助台系统